White papers on 2004-03

A New Approach to Contact Center Optimization
A Survey of MAC Protocols for Ad Hoc Networks and IEEE 802.11
Adaptive OFDM Synchronization Algorithms Based on Discrete Stochastic Approximation
ADSL2 and ADSL2+: G.992.3/G.992.5 AR7 Standards-Based Capabilities
Analysis of MPLS-Based IP VPN Security: Comparison to Traditional L2VPNs Such As ATM and Frame Relay, and Deployment Guidelines
AT Commands for GSM/GPRS Wireless Modems: Reference Guide
Automated Analysis of Network QoS Parameters for Voice Over IP Applications
Benefits of Microsoft Office SharePoint Portal Server 2003
Beyond Business Intelligence: SAS 9 Redefines the Possibilities
Bluetooth and WAP Push Based Location-Aware Mobile Advertising System
Business Performance Management: Merging Business Optimization With IT Optimization
Business Process Reengineering Manufacturing Industry Perspective
Cisco Easy VPN Remote
Combining Service Excellence With Profitability: "The New Contact Center Best Practice"
Compliance Framework for Insurance
Configuring and Managing Software RAID With Red Hat Enterprise Linux 3
Configuring DOCSIS 2.0 A-TDMA Modulation Profiles
Critical Asset Protection, Perimeter Monitoring, and Threat Detection Using Automated Video Surveillance
Data Center Infrastructure Architecture Overview
Data Center: Load Balancing Data Center Services SRND
Deploying Dell OpenManage on VMware ESX Server
Designing and Deploying Wireless LAN Connectivity for the Microsoft Corporate Network
Efficiency Cure: Finding Cost Savings in Healthcare Administration
Enterprise J2ME: End-to-End Best Practices - Conquer the Challenges of Mobile Application Development
Framework for ICT Technical Support
Hardware and the OSI Model for the CCNA Exam
How to Bundle Active Directory Application Mode with Your Directory-Enabled Application
HP LaserJet Printers Supported in Citrix MetaFrame Environments
In Search of the All-IP Mobile Network
Information Technology Investment Management: A Framework for Assessing and Improving Process Maturity
Information Technology Management: Improvements Needed in Strategic Planning, Performance Measurement, and Investment Management Governmentwide
Integrating Nagios and Ganglia With Dell OpenManage Server Administrator in Linux-Based Environments
Is Linux More Secure Than Windows?
IT Services Management Service Brief: ITSM Assessment
ITIL and Six Sigma - Together Again for the First Time
J2ME and Location-Based Services
Microsoft Print Migrator 3.1
Microsoft SQL Server 2000 (8.00.534): An Introduction to Troubleshooting SQL Server 2000 Transactional Replication
Multifunction Peripheral (MFP) Security for Enterprise Environments
Network Intrastructure: Getting Started with VoIP
Nokia Web Services Framework for Devices - A Service-Oriented Architecture
OFDM or Single-Carrier Block Transmissions?
Open Shortest Path First (OSPF) Conformance and Performance Testing
Optimizing the Front Line Workforce in Food Industry Distribution Centers
Oracle Database 10g Vs IBM DB2 UDB 8.1 Technical Overview
Oracle Forms Services - Secure Web.Show_Document() Calls to Oracle Reports Server 6i
Safe Layer 2 Security In-Depth - Version 2
SAP Exchange Infrastructure: Simplifying Today's Complex IT Environment
SAP R/3 User Management: Integrating SAP R/3 Into an Enterprise Identity and Access Management
Sarbanes-Oxley and Oracle E-Business Suite: Application Change Management Fundamentals for Compliance
SAS IT Resource Management Forecasting
Security Enhancements for Remote Access at Microsoft
Service Level Agreements on IP Networks
System Recovery Using Windows Server 2003 on Dell PowerEdge Servers
The Importance of Change Advisory Board
The Knowledge Management Imperative
Three Hidden Dangers of GPRS Deployment and How to Avoid Them
Unsupervised Learning Techniques for an Intrusion Detection System
USB Flash Memory HOWTO
Using Smartport Macros: A Guide to Creating and Applying Cisco IOS Command Macros
Video on Demand Over IP
Virtual Private LAN Service: The New Challenge for LAN/WAN Connectivity
VMware ESX Server 2 Administration Guide
Where Is the Learning in E-Learning?: A Critical Analysis of the E-Learning Industry
Windows Preinstallation Environment Technical Overview