ZDNet.com
White papers on 2005-08

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
A Combined Timing and Frequency Synchronization and Channel Estimation for OFDM
A Fuzzy Hybrid Collaborative Filtering Technique for Web Personalization
A Guide to Changed Functionality Between Oracle Reports 6i and 10g
A Service Oriented Architecture for Portals Using Portlets
A Shared WebSphere Application Server Installation for Linux on zSeries
A Software and Hardware Evaluation of Revolutionary Turbo MIMO OFDM Schemes for 5GHz WLANs
A Survey on Attacks and Countermeasures in Mobile Ad Hoc Networks
A Unified Project Management Process Model
Advanced Project Portfolio Management and the PMO: Multiplying ROI at Warp Speed
An Adaptive Scheduling Algorithm for Bluetooth Ad-Hoc Networks
An Integrated QoS Control Architecture for IEEE 802.16 Broadband Wireless Access Systems
Authentication and Encryption in CDMA Systems
Automating IBM DB2 UDB HADR With HACMP
Avaya SIP Enablement Services (SIP) 3.0 / Ports and Protocols
B2C Whitepaper - Best practices in multi-channel retailing
Back to the Future: A New Conceptual Model for Grid Storage White Paper
Best Practices for Replicating Oracle SANs
Best Practices for Replication of Oracle Storage Area Networks White Paper
Best Practices for Using SQL-BackTrack to Meet Data Retention Regulations
Best Practices in Multi-Channel Retailing
Blacklist Versus Whitelist Software Solutions
BMC Performance Manager for Websphere Application Server - Advanced Best Practices
BMC Performance Manager for Websphere Application Server - Best Practices
BMC Remedy Knowledge Management: Integrating Knowledge Management and Service Management
Broadband in Africa: Getting It Right
Building a Winning Service Desk
Building Clustered Enterprise Applications With JBoss Application Server on the Dell PowerEdge 1855 Blade Server
Cisco RAN Optimization Solution for GSM and UMTS Backhaul Optimization: Applications
Citizen Relationship Management (ZRM) - The Challenge and the Promise
Clustering Linux Servers With the Concurrent Deployment of HP Serviceguard for Linux and Red Hat Global File System
Configuration Management - The "Not so Obvious" Starting Point
Configuring Sun Java System Identity Manager as a Service for the Solaris 10 OS
Considerations for Migrating to IMS Version 9 From IMS Version 5 or 6
CRM Technology Enables One-to-One Customer Relationships
Customer Lifecycle Management (CLM) - What Is It, and How Important Is It to Your Small Business?: Fast Approach
Customer Retention Strategies in Action: A Communications Industry Report
Data Governance: Regulatory Compliance and Business Continuity
Data Store Issues for Location-Based Services
Database Activity Monitoring: Intrusion Detection and Security Auditing
Defeating Windows Personal Firewalls: Filtering Methodologies, Attacks, and Defenses
Delivering Unique Services that Meet Customer Needs
Deploying Microsoft Windows XP Tablet PC Edition 2005
Deploying Video Over IP Network Cameras
Design Considerations and Initial Physical Layer Performance Results for a Space Time Coded OFDM 4G Cellular Network
Developing AJAX Applications the Easy Way
Dissecting Business From Software Requirements
e-Procurement - Strengthening the Indirect Supply Chain Through Technology Globalization
Earned Value Management: Monitoring Capital Investment Performance
Eclipse IDE: Tips and Tricks
EMC and Decru: Secure Networked Storage Solutions
Enabling Adaptive Business Processes: Oracle E-Business Suite and Service-Oriented Architecture
Enterprise Business Intelligence: Strategies and Technologies for Deploying BI on an Enterprise Scale
Essential Business Process Modeling: Prescription for a Good BPM Architecture
Evaluating Business Intelligence Offerings: Business Objects and Microsoft
Evaluation of a Wireless Enterprise Backbone Network Architecture
Executive Brief: Understand the varieties - and business value - of single sign-on
Experiences With Host-to-Host IPsec
Fairfax County Government Customer Relationship Management: Staff Productivity and Efficiencies/Customer Responsiveness
Forecasting Demand: Monitoring Demand Leads to More Profitable Decision-Making
Four Innovative Uses of Technology for Central Banks
Frequency Selective Fading Channel Estimation in OFDM Systems Using KL Expansion
Getting Started With Citizen Relationship Management (CRM)
Getting Started With Mobile 2D Graphics for J2ME
Group Policy Object Infrastructure Management at Microsoft: Design, Troubleshooting, and Lifecycle Management
H.264-Compatible Spatially Scalable Video Coding With In-band Prediction
How Does Load Balancing Work?
How to Integrate Tibco Enterprise Message Service and BEA WebLogic on HP-UX 11i V2 Operating Environment
HP OpenView Windows Enterprise Management Solutions
HP StorageWorks XP12000 Disk Array: Next-Generation Enterprise Storage, Taking Oracle Applications to a Whole New Level of Performance, Availability, and Scalability
HP-UX 11i V2 Virtual Server Environment (VSE) Reference Architecture Best Practices
IBM Road to Resiliency Roadshow
IBM Tivoli Federated Identity Manager Deployment Workshop
IBM TotalStorage PPRC Migration Manager and FlashCopy Manager Overview
Implementation Experiments of the TCP Proxy Mechanism
Implementing Best Practices for Exchange Storage Management
Implementing the VoIP Network
Improving Bandwidth Utilization by Implementing DOCSIS 2.0 Logical Channels
Inside RIM for Databases: An ILM Approach to Database Archiving
Integrated Information Technology Strategic Plan
Integrating Color Into Your Printing Strategy
Integration Theory, Part 1
Intel 910GML/915G/915GM/915GMS/915GV and 910GL Express Chipsets: Intel Dynamic Video Memory Technology (DVMT) 3.0
Introducing Microsoft Windows Workflow Foundation: An Early Look
Introduction to Converged Networking
IP Multimedia Subsystems (IMS) - The Open Industry Standard Supporting the Next Generation of Converged Network Services
IP Network Solutions: Interconnecting VoIP Networks and the PSTN (for Smaller Service Providers)
IP Telephony Solution: Technical Brief
ISAM Family Application Note on IP Aware Bridging
ISO 17799: A Structured Approach to Securing Your Corporate Data
IT Discovery -- Enables IT Service Management
IT Service Management Driven by Business Objectives: An Application to Incident Management
IT Service Optimization: An Introduction
ITIL . . . It's Not Just for Service Management Anymore
ITIL: What It Is and Why You Should Care
Joint Channel Estimation and Prediction for OFDM Systems
Knowledge Management Capabilities in CRM: Making Knowledge For, From and About Customers Work
Link Aggregation Interoperability of the Dell PowerConnect 5316M With Cisco IOS or Cisco CatOS Based Switches
Link Layer Discovery Protocol (LLDP): A New Standard for Discovering and Managing Converged Network Devices
Malware Normalization
Manage, Extend and Simplify With Group Policy
Management, Reporting and Alerting for Veritas NetBackup 6.0
Managing BEA WebLogic Servers: A BMC Performance Manager-Based Solution From BMC Software
Managing Energy Consumption Costs in Desktop PCs and LAN Switches With Proxying, Split TCP Connections, and Scaling of Link Speed
Managing IP Telephony as a service
MCSE Prep: Setting Up, Managing, and Troubleshooting Security Accounts and Policies
Measuring Effective Capacity of IEEE 802.15.4 Beaconless Mode
Mesh Topology Construction for Interconnected Wireless LANs
Microsoft CRM Best Practices: Upgrading Unsupported Microsoft CRM 1.2, Environments to Microsoft CRM 3.0
Microsoft SQL Server Consolidation: A Business Case
Migrating to Sun Java Communications Suite
Miniaturized Printed Wire Antenna for Wireless Communications
Mitigating financial services risk with Component Business Modeling (CBM)
Mobile Phones as a Challenge for m-Learning: Examples for Mobile Interactive Learning Objects (MILOs)
Modular Messaging Key Differences for INTUITY AUDIX Enabled Customers
Multi Layer Rules Based Framework for Vertical Handoff
Networking Terminology Tutorial for Business Continuity Planners
Next Generation TCP/IP Stack in Windows Vista and Windows Server "Longhorn"
On Direct Routing in the Valiant Load-Balancing Architecture
On-Premise Versus Hosted Contact Center Solutions: What You Don't Know...Can Hurt
Open Wireless Architecture - The Core of 4G Mobile Communications
Oracle Application Server 10g Release 2 (10.1.2.0.2): Overview of Oracle HTTP Server
Oracle Application Server 10g Release 2 Disaster Recovery
Oracle Application Server 10g Release 2 High Availability
Oracle Application Server 10g Release 3 (10.1.3) - JCA Support for SOA Integration
Oracle Application Server 10g: Oracle HTTP Server - Feature Overview
Oracle Application Server Forms 10g Release 2 (10.1.2.0.2) Technical Overview
Oracle Content Management SDK: Concepts and Architecture
Oracle Deployment on x86-64 Linux: Best Practices for Oracle On Demand
Oracle Enterprise Manager 10g R2 Grid Control: Managing Service Performance Through the Grid
Oracle Locator: Location-Enabling Every Oracle Database
Oracle Reports: Feature Overview
Outsourcing: Keys to Success
Performance of Neural Network Handoff Algorithm Under Varying Mobile Velocities
Pilot-Symbol-Aided Iterative Channel Estimation for OFDM-Based Systems
Power Reflection Coefficient Analysis for Complex Impedances in RFID Tag Design
Privacy and Biometrics
Profitability Analysis: Not the Elusive Quest for the Holy Grail
Project Management - Trained People, Proven Processes, and Enabling Technology
Protocols for the VoIP and Converged Network
Reactive Cognitive Radio Algorithms for Co-Existence Between IEEE 802.11b and 802.16a Networks
Realizing the True Value of Online Self-Service and E-Billing
Receiver-Driven Bandwidth Sharing for TCP and Its Application to Video Streaming
Recommendations for a Comprehensive Case Management Solution
Reducing the TCO of Network Security: Benefits of a Comprehensive, Expandable UTM Appliance
Requirement Engineering and Study of Software Evolution by Using an Open Source Bug Reporting Tool
Retail Analytics
Router, AP, and Residential Gateway Implementation Guide
Sample The CMS Report: A Comprehensive Evaluation of Web Content Management Technology
SAS and UNIX: Techniques for Developing Your Toolbox
Scalability and Performance of HP ProLiant DL360 G4 Servers With Intel Xeon (3.8 GHz/2 MB) Processors in an HP SBC Environment
Should I Stay or Should I Go?: Solving the Dilemma of 32-Bit Versus 64-Bit Server Architecture
Spyware/Adware - The Risks
Standards for Success: IBM Commitment to SOA and Standards for the Insurance Industry
Storage Networking Security - Part 1
Supply Chain Collaboration Strategies for the Consumer Electronics Industry
TCO for Application Servers: Comparing Linux With Windows and Solaris
Technical Comparison of Oracle Real Application Clusters 10g Vs. IBM DB2 UDB v8.2
Technology Innovation and Implications on Customer Relationship Management - Comments on the Paper "Marketing Models of Service and Relationships"
Technology Solutions for Regulatory Compliance: "How to Reduce the Cost of Compliance" - Change and Release Management Processes
The Benefits of Windows 2003 Clustering With Exchange
The Business Case for Cisco IP Solutions for Mobile Operators
The Financial Benefits of Storage Consolidation: Consolidation, Virtualization and Information Lifecycle Management
The HP Extensible Virtualization Stack: Taking Virtualization to the Next Level
The Importance of Ergonomic Input Devices in the Workplace: The Scope of Computer-Related Repetitive Strain Injuries and Methods for Their Prevention
The New Network Challenge: Application Performance Management
The Performance of OFDM-SDMA Systems With Power Amplifier Non-Linearities
The Value Proposition of Outsourcing PMO Activities Within Project Driven Organisations
The WiMax Spectrum Picture
Top 5 Performance Tips for Tuning a Data Warehouse on Grid
Transforming Your Enterprise: Synchronizing Business and IT to Capitalize on Change, August-September 2005
Transparent TCP Acceleration Through Network Processing
Unattended Management of the Dell OpenManage Server Administrator Life Cycle
Understanding BizTalk Server 2006
Understanding the Basics About Solaris Containers in the Solaris 10 OS
Unlocking the Potential of Radio Frequency Identification Technology
Using BMC Performance Manager to Monitor and Manage Microsoft Windows Active Directory
Using Game Theory to Analyze Wireless Ad Hoc Networks
Using IMAP4 to Access Voice Messages in Cisco Unity System
Using Master Reference Data Management to Unify Your Business
Using Rational Unified Process in an SME - A Case Study
Using Sun Java System Identity Manager With RBAC Profiles in the Solaris OS
Value of Information for a 4D-Seismic Acquisition Project
VERITAS NetBackup 6.0 for SAP: SAP NetWeaver Environment Protection
VERITAS Storage Foundation for Windows: VERITAS Dynamic MultiPathing (DMP) for Windows Competitive Comparisons
VLAN Load Balancing Between Trunks Using the Spanning-Tree Protocol Port Priority
VoIP Strategy: Core Architecture Enables Future Voice Applications
WAN Design Guide: The Lower Layers
Web Services and Service-Oriented Application Provisioning: An Analytical Study of Application Service Strategies
Web Services Enablement for Healthcare HL7 Applications - Web Services Basic Profile Reference Implementation
What's New in EJB 3.0
Why Do Developers Need an Enterprise Service Bus?
Windows Terminal Server Software Licensing Control With AppSense Application Manager
Wireless Deployment Recommendations and Best Practices
Wireless Network Simulation - Your Window on Future Network Performance